Privacy Policy

Personal Information

When you create an account, place an order, or interact with our platform, we may collect the following personal information:

• Full name and contact details (email, phone number, address)
• Payment information (card details are processed securely and not stored)
• Order history and transaction records
• Account preferences and settings
• Reviews, ratings, and feedback you provide

Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• Device information (type, operating system, browser)
• IP address and approximate location
• Browsing behavior and pages visited
• Referral source and search terms
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery
• To create and manage your account
• To communicate with you about orders, promotions, and updates
• To personalize your shopping experience and provide relevant recommendations
• To improve our platform, products, and services
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our terms
• To conduct analytics and research to better serve our customers

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party companies that help us operate our platform (payment processors, shipping partners, analytics providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of Lentlo Shop, our customers, or others

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmission
• Secure payment processing through certified payment gateways
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection best practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards possible.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and login information
• Understand how you use our platform
• Deliver personalized content and advertisements
• Analyze traffic and usage patterns

You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features of our platform.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent was the basis
• Request a portable copy of your data

To exercise any of these rights, please contact us at [email protected] or through our Contact page.

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our platform with a revised "last updated" date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.